FAQ

  • 1. Where do I pick up my order?
    Orders will be delivered to your site. Your Supervisor will notify you as soon as your shipment has arrived.

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  • 2. What happens if I go over my team wear allowance amount?
    You are not permitted to exceed your yearly allowance. Your order will be placed on hold until we resolve the allowance variance.

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  • 3. How can I find out what my sizing is?
    Size charts for all garments are available on the site, specifically located within the product overview.

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  • 4. Is it possible to change my order?
    Please review your selections carefully. Once an order has been submitted it cannot be altered.

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  • 5. What is the exchange policy?
    Exchanges can only be made for defective clothing. The exchange will be for the same clothing originally ordered. In all other situations, please review your selections carefully. Once an order has been submitted it cannot be returned or exchanged.

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  • 6. How do we locate our Employee Numbers?
    Employee Numbers are 5-digits "File" Numbers and are located on your paystub.

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  • 7. When will my order be delivered?
    Orders placed on the 7th – of each month will be available for pickup at your site by the 23rd of that same month. Orders placed on the 22nd of each month will be available for pickup at your site by the 8th of the following month.

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  • 8. Returns of Defective or Damaged Product
    We want you to be completely satisfied with your team wear products. We are confident that you will be happy with the quality of our products. However, if the product has been proven to be defective or damaged you can return the product and it will be replaced. Please advise your immediate Supervisor within 15 days of receiving your order should the product be defective.

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